Terms of Use

INCLUDING, WITHOUT LIMITATION, DAMAGE from any such security breach or from any virus, bugs, tampering, fraud, error, omission, interruption, defect, delay in operation or transmission, computer line OR NETWORK failure or any other technical or other malfunction. The Web Site may be temporarily unavailable due to maintenance or malfunction of computer equipment.

YOU AGREE THAT THE BUILDER DEPOT AND THE AFFILIATES, AS APPLICABLE, ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, ECONOMIC, OR PUNITIVE DAMAGES), WHETHER BASED IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE (INCLUDING, WITHOUT LIMITATION, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, OR THEFT OR DESTRUCTION OF THE SITE) INCLUDING, WITHOUT LIMITATION, RESULTING IN ANY WAY FROM OR IN CONNECTION WITH: (1) THEBUILDERDEPOT.COM WEBSITE; (2) ANY ACTION TAKEN IN CONNECTION WITH AN INVESTIGATION BY COMPANY OR LAW ENFORCEMENT AUTHORITIES REGARDING YOUR USE OF THE SITE; (3) THE CONTENT; OR (4) ANY ERRORS OR OMISSIONS IN THE SITE’S TECHNICAL OPERATION, EVEN IF COMPANY OR THE AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE WEB SITE CONTAINS FACTS, OPINIONS, VIEWS, STATEMENTS AND RECOMMENDATIONS OF THIRD PARTY INDIVIDUALS AND ORGANIZATIONS. THE SITE DOES NOT REPRESENT OR ENDORSE THE ACCURACY, TIMELINESS, COMPLETENESS, OR RELIABILITY OF ANY FACTS, OPINIONS, VIEWS, STATEMENTS, RECOMMENDATIONS OR OTHER INFORMATION DISPLAYED, UPLOADED OR DISTRIBUTED THROUGH THE SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE UPON ANY SUCH FACTS, OPINIONS, VIEWS, STATEMENTS AND/OR RECOMMENDATIONS IS AT YOUR SOLE RISK. IN NO EVENT WILL THE BUILDER DEPOT OR THE AFFILIATES BE LIABLE TO YOU OR ANYONE ELSE FOR LOSS OR INJURY, INCLUDING, WITHOUT LIMITATION, DEATH OR PERSONAL INJURY. NOTWITHSTANDING ANY OTHER PROVISION IN THESE TERMS, IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL COMPANY OR THE AFFILIATES BE LIABLE TO YOU FOR ANY REASON OR ANY CAUSE OF ACTION WHATSOEVER IN AN AMOUNT GREATER THAN ONE HUNDRED DOLLARS ($100).

BY ACCESSING THE SITE, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA, AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY, WHICH PROVIDES AS FOLLOWS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.

The Builder Depot makes every effort to fulfill every order; however The Builder Depot cannot guarantee the availability of any particular product displayed on this Site. Builder Depot reserves the right to discontinue the sale of any product listed on this Site at any time without notice, and product prices offered on this Site may vary from other advertised prices due to varying conditions in different markets.

The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, regardless of whether or not you reside in an area that is subject to such taxes in accordance with federal and state law, which will be added to your total invoice price, should such taxes be applicable to you. You are solely responsible for the cost(s) of any shipping and handling charges and state and local sales or use taxes that may apply to your order. It is Our goal to maintain a website without any error whatsoever, however we do not guarantee that any content is accurate or complete, including price information and product specifications, and Builder Depot reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted) at our exclusive discretion.

Quotes can be sent via email. Once you email a request for a quote we will send you a quote back via email. We ask that you please check the quote throughly. Please check the quantity, product name, finish and sizes of the products along with the shipping address. If there are any errors or changes please email us immediately. Once you confirm the quote is correct, your order is sent to accounting who send a PayPal invoice. The order processed is what you confirm back to be correct. Please note that changes can not be made once your order has shipped.

Customer is responsible for all costs related to shipping product to the location specified by Customer. It is Customer's responsibility to provide contact information that allows the shipper to contact Customer when shipment is made. Shipping rates are for standard pick-up and delivery only. Additional storage and/or shipping charges and other warehouse charges may apply if Customer cannot be contacted, or is not available, to receive product; or if product is redirected upon Customer's request. If a shipping rate is quoted at an incorrect rate due to typographical error or error in pricing information received from Builder Depot suppliers, Builder Depot shall have the right to refuse, adjust, or cancel any orders placed whether or not the order has been confirmed or whether or not payment has been remitted. Customer is responsible for inspecting freight for shortages or signs of damage upon receipt of goods. All freight, loss, and damage claims must be filed with Builder Depot within ten (10) days from the date the shipment was delivered. Builders Depot shall not be liable for special or consequential damages or for any damages arising out of or caused by: (1) Delay, (2) Acts of God or the public enemy, (3) The Authority of the law, (4) Strikes, riots or quarantine, (5) The inherent nature or vice of the goods transported.

Samples requested and sent to customers are sent in effort to assist customers in product order selection. Samples received are not to be considered an exact representation of products and only used as a general idea of product appearance. The Builder Depot assumes no responsibility for any errors or perceived misrepresentations resulting from mislabeled or inconsistent product samples. Please be advised that images and products depicted on this site are not meant to be exact representations of product appearance, and may vary significantly depending on your chosen viewing device. Samples are pulled from current lots. The current lot will be sold through in 4-5 days. Please place your order within 4-5 days of receiving a sample. To ensure an exact match please pay for overnight shipping of at least a square foot of the product. Then place your order the next day once sample received. To further assist you can request pictures and we can work with you to ensure you have a match to the sample that you have. Please understand it is a sample. It is one piece. It came out of a lot. That lot could be sold in 24 hours, it could be sold in 2 hours. It could be sold before you even get the sample, it could be a random light or dark piece, they are selected randomly. Only working together can we ensure that there is no disappointment. If you need an exact shade look, please request pictures, get a piece overnighted.

The Builder Depot reserves the right to refuse any and all returns if the customer does not first order a sample to verify the color, condition and suitability of the product. In addition if the customer does not inspect the product prior to installation there can be no returns - once installed the product is yours. If you intend to install the marble, laminate, glass tiles or any of our other products and do not intend to inspect before installation do not purchase from us. Once installed under no circumstances can the product be returned - installation agrees complete acceptance of the product.

It is the responsibility of the customer(s) to take time with their order, the customer(s) must review the product to make sure there and no damages caused during freight. Customers must do this upon receipt of the product. Once the product is delivered to the customer or their assigned representative and signed for it belongs to the customer(s). Do take time to inspect the product prior to installation do not install damaged product. If there are a few damaged tiles we can work with you and overnight some more tiles, laminate flooring or mosaics. Please do not install directly from the box. Layout the installation prior to affixing to the wall or floor to understand if there are any variations in your order. Installing product is your acceptance of the product and any claims of labor arising from fixing or repairing the damaged product is solely the customer's responsibility. Please do not order if you have no intention of dry laying the tile or mosaic prior to installation. The mosaics or tile have to be dry laid first then any issues of shade variation can be easily identified and swapped out or exchanged at our cost. As the issue has been identified as a problem with the product. Do not install the product then email us with pictures of the product stating that there is unacceptable variation in the stone. This can be created during installation. The grout could have soaked into the stone. What condition was the mosaic left in during the installation process. There are no answers to these questions. All we know is if there was a problem with the mosaic it should be identified prior to installing.

Being natural stone, some variation of color, sizes, thickness, finish, pattern etc. is to be expected the acceptable tolerance on our beveled tile is +/- 1mm. Honing in most cases is perfect on our tile and an even finish; if they are any slightly uneven areas your professional installer will be able to correct the honing job perfectly, but in most cases a honed tile will have to be covered with a sealer and any slight imperfections in the tile will be covered over. To obtain the most natural effect and to display the full beauty of our Carrara stone it is important to mix the entire quantity of tiling for each area. If there are several pallets of stone it is preferable to open them all and take tiles randomly from all the pallets. This will result in a harmonious blend of colors and will avoid concentrations of lighter or darker tiles. Any tiles that have suffered small chips or minor damage during transport and unpacking can be set aside for perimeter cuts.

Remember buy a samples before you order, buy 1SF or even better buy 5% of the size of the job you are going to do - it will cost you a few extra dollars but at least there will be no misunderstandings and no mistakes.

You agree to indemnify, defend and hold harmless The Builder Depot and its agents, officers, directors, employees, consultants, and representatives from and against any loss, liability, cause of action, claim, demand, damages, costs or expenses including without limitation reasonable or otherwise legal, accounting and other professional fees, brought by or on your behalf in excess of the liability described herein or by third parties arising from or in connection with your use or any other entity or individual's use of this Site, including but not limited to any violation by you of the Terms & Conditions. Builder Depot reserves the right, to assume the exclusive defense and control of any matter, subject to you indemnification, which shall not excuse your obligatory indemnity of The Builder Depot.

The Builder Depot respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act of 1988 (“DMCA”), the text of which can be found on the U.S. Copyright Office Website at https://www.copyright.gov/dmca/, The Builder Depot will respond expeditiously to claims of copyright infringement committed using The Builder Depot website (the “Site”) if such claims are reported to The Builder Depot’s Copyright Agent identified in the sample notice below.

If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site by completing the following DMCA Notice of Alleged Infringement and delivering it to The Builder Depot Designated Copyright Agent. Upon receipt of Notice as described below, The Builder Depot will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Site.

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Site, please notify the following below, as set forth in the DMCA. For your complaint to be valid under the DMCA, you must provide the following information in writing:

An electronic of physical signature of a person authorized to act on behalf of the copyright owner.

Identification of the copyrighted work that you claim has been infringed.

Identification of the material that is claimed to be infringing and where it is located on the Site.

Information reasonably sufficient to permit The Builder Depot to contact you, such as an address, telephone number, and e-mail address.

A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law.

A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.

The above information must be submitted to the following DMCA Agent:

Attn: DMCA Notice
The Builder Depot

1595 Peachtree Pkwy., STE# 204-400, Cumming, GA 30041

Email a copy to: legal@thebuilderdepot.com

UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.

Buyer/Owner must determine slip resistance suitability and maintainability. Natural stones, ceramic, porcelain, quartz and related products represent products of nature; we cannot be held responsible in any cause of action resulting from their use in any form. The Builder Depot, LLC. makes no expressed or implied warranty, for any particular use. These products inherently lack uniformity and are subject to variation in aesthetics, color, shade, finish, tint, hardness, strength resistance, density, etc. Natural stone may be characterized by dry seams, pits, and fossils. In polished and honed stones, these pits are often filled during the manufacturing process or at the time of installation. These fills can occasionally pop out from normal wear and use. In these instances, it may be necessary to refill these voids as part of a normal maintenance procedure. Any samples submitted are with the understanding that these qualities are inherent in the nature of the product and are not to be considered latent defects. Mosaic with metal are not recommended for use around heavy water areas including tubs, shower surrounds, pools, spas, and any other exterior application. After installation vendor disclaims any liabilities. Mosaic tiles can be cleaned using warm water and a cloth. For deeper cleaning a mild detergent or glass cleaner can be used. Do not use abrasive sponges or cleaning agents with strong chemicals as this may harm the metal mosaics.